Refund Policy

30-Day Money-Back Guarantee

We want you to love your UrbanBags purchase. If you are not completely satisfied, you may return any item in its original condition and packaging within 30 days of delivery for a full refund or exchange.

How to Initiate a Return

  1. Contact our support team with your order number.
  2. Follow the instructions provided to ship the item back to our warehouse.
  3. Once received and inspected, your refund will be processed within 5-7 business days.

Please Note:

  • Items must be unworn, unwashed, and in original packaging.
  • Return shipping costs are the responsibility of the customer unless the item is defective.